Shipping policy

Asraa Shipping Policy

Orders are typically processed within 2–5 business days after purchase. Orders are not processed or shipped on weekends or holidays.

Once your order has shipped, you will receive a confirmation email containing tracking information.

Shipping times vary depending on the destination and shipping method selected at checkout. Shipping delays caused by the carrier, weather, holidays, or other circumstances outside of Asraa’s control are not guaranteed.

Please make sure your shipping address is correct before completing your order. Asraa is not responsible for orders shipped to an incorrect address provided by the customer.

Once tracking shows that an order has been delivered, Asraa is not responsible for packages that are lost, stolen, or misplaced. If your package shows as delivered but you cannot locate it, please contact the shipping carrier directly.

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at hello.asraaa@gmail.com